Oracle Hospitality’s OPERA 5 Property Management System
What is it?
Oracle Hospitality’s OPERA 5 Property Management System is a cloud based system used in the tourism and hospitality industry to maximize an organization's effectiveness and efficiency. Property management systems are softwares used to “facilitate the day-to-day operations of any accommodation business such as reservations, front desk, housekeeping, maintenance, billing and invoicing, analytics, and reporting” (Protel, 2022). With our training, participants will generate a deeper understanding of the software, and be able to apply it to all businesses that use the OPERA 5 Property Management System.
Who Uses it?
The OPERA 5 PMS is used by many domestic and international hotel chains and casinos, and in 2021 “Oracle has seen a 300% increase in customers using OPERA Cloud” (PR Newswire, 2021).
Some major partners include:
Best Western Hotels & Resorts
Jumeirah Hotels & Resort
Wyndham Hotels & Resorts
Accor Hotels
Lindner Hotels & Resorts
Mohegan Sun Casino & Resort
Circa Resort & Casino
Robinson Rancheria Resort & Casino
All current hospitality employees and potential employees looking to increase their knowledge, skills, and professional development should enroll in our training program.
How to use
TDM Tech’s training program will explore each aspect of the OPERA 5 Property Management System, leaving the trainee with a comprehensive understanding of how to utilize OPERA 5 PMS. We will teach trainees how to create guest profiles, book reservations, check guests in and out, manage accounts receivables, and generate reports, among many other things. Our training program will incorporate videos, lectures, and hands-on practice.
Below, we offer an example of what our training program entails. If it looks confusing - do not fret! TDM Tech employs a virtual instructor to answer any and all questions.
How to create a walk-in reservation using OPERA 5 PMS
From the OPERA Cloud menu, select Front Desk and then select Arrivals
Click I Want to... then Walk In Reservation.
Create the reservation via Look to Book
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Look To Book Sales Screen.
Enter the guests contact information and then click New Reservation
In the search panel enter the various criteria:
Arrival: Enter or select the arrival date
Nights: Enter the number of nights
Departure: Enter or select the departure date
Rooms: Enter the number of rooms required
Room Features: Select one or more from the list
Room Types: Select one or more from the list
Click Search
Enter the Guest Information
Name: Click to search for an existing profile
New Profile: Click to create a new profile
Add Payment information
Click Book Now to create and confirm the reservation
Assign a room and check in the reservation
From the OPERA Cloud menu, select Front Desk and then select Arrivals to open the Arrivals Search
Enter search criteria and click Search
From the search results, select the reservation to check in
Click the Check In button
On the Check In Reservation Screen:
The guest business card appears at the top of the page. Click the guest name link to open the profile presentation for further updates
When the Reservation Upgrade OPERA Control is active you may see a notification regarding upgrade offers; click the notification to view the offers
Click Registration Card to generate a registration card
Click I Want To…and select Create eSign Registration Card to generate an electronic registration card on a tablet device for the guest to sign
Click Complete Check In when finished
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